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B & R WELDER REPAIR SERVICE INC
4412 SOUTHERN BUSINESS PARK DRIVE
WHITE PLAINS, MARYLAND 20695
800-783-3073 FAX 301-934-3057
email : brwelder@radix.net




Shipping Policy


Standard Shipping:
Shipping and handling is included in the price of all welders, plasma cutters, wire feeders and other related welding equipment and accessories for all shipments within the United States (except Hawaii and Alaska) unless otherwise stated .

B & R no longer ships to Canada

Attention PayPal Customers:

B & R  will ship to "verified" PayPal addresses ONLY.

There is a $ 25 minimun order charge.

There is a $ 5.00 service charge for all phoned in orders

Attention AMEX customers: All customers using American Express and shipping to an address OTHER THAN the billing address are required to add the "Alternate Address" to their American Express account before order can be shipped.

Orders shipped to Puerto Rico will have a 6% excise tax added in to the total charge.

Shipping methods will vary depending on the manufacturer and type of equipment being shipped. For large packages not shipping UPS or FedEx, customers will be contacted to schedule date and time of delivery by the carrier. Special handling or equipment may be required (such as forklift
or truck with liftgate) and these are items that may not be covered under free or normal shipping expenses. . In some cases the common carrier may require customer pick-up at their closest terminal for deliveries outside normal service areas. Normal shipping time is three to seven days from date of order for all equipment in-stock but may be longer depending on weather or other circumstances. If you would like a tracking or PRO number please call us at 800-783-3073 or emailus at brwelder@radix.net for that information .

Other Shipping Methods:
If you would like an item expedited or shipped via a different method other than UPS or FedEx Ground or via common carrier (such as Fedex Ground or Con-Way, etc) please contact us via email or call us at 800-783-3073. Overnight and two-day air shipments are available at additional cost.

Alaska & Hawaii Orders please email your quote and we will email you a shipping estimate.

On Military APO orders which ship U.S.Mail,there will be an additional charge added to your charge card for this service , charge depends upon weight and size, please call for quote.

Sales Tax:
A Sales tax of 6.0% will be applied to all orders shipped to Maryland addresses ONLY. No tax will be collected or applied for any other states.

SHIPPING DAMAGE

External damage to all packages must be refused and B & R must be contacted immediately. Internal damage must be reported to B & R within 3 days of receipt. Damage claims will be refused if the item has been used, is not in original packaging, or was received more than 10 days earlier.
Internal Damage Must be reported to B & R within 3 Days of receipt.
On all damage claims the box, packing contents must be saved for inspection to determine the cause of damage .

ALL CLAIMS FOR DAMAGE BEYOND 10 DAYS OF RECEIPT WILL BE REFUSED

If a delivery is damaged, and noted as required, B & R must receive authorization from the carrier to repair or replace the merchandise before any replacement can be sent or a repair if started.

The customer is responsible for any shipping charges back to B & R , except in the case of a defective item. All items must receive prior authorization or they will be refused .

B & R requires a signature on all machines, as well as packages with a total value exceeding $500. You may request that your delivery signature requirement be waived by entering a special request in the "Comments" section of our order form, or by making a special request by telephone before the order has shipped. B & R cannot take responsibility for missing or damaged packages delivered without a signature at the request of the customer. In order to add a signature request Fedex and UPS need a phone number for the driver. Without a phone number there can be no signature requirement and  we cannot take responsibility for missing or damaged goods.


WHAT IS YOUR RETURN POLICY ?

All internet items are sold on a non returnable basis.

If an item is found defective or not suitable for the application purchased ,we cannot take that merchandise back for either an exchange or refund as the merchandise has been used and cannot be resold as new . Defective merchandise is covered under the manufacturers warranty and must be taken to the nearest warranty repair facility for inspection.

The customer is responsible for any shipping charges back to B & R Welder Repair Service Inc. All returns must be pre-approved and have a return authorization number or the return will be refused.

 
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